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Thank you for shopping at CRIANDOS!
We offer refund and/or exchange within the first 10 business days of your purchase. After this time request, no change and/or refund will be made.
Eligibility for refunds and exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items can be refunded; sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.
Changes
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to hola@criandos.cl
Exempt Goods
The following goods are exempt from refunds:
Gift cards (gif cards).
Some health and personal care items.
Partial refunds are granted
Any item that is not in its original condition, is damaged, or is missing a part for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds
If you still haven't received a refund, please check your bank account again first. Then contact your credit card company. It may take some time before your refund is officially posted.
If you have done all this and still have not received your refund, contact us at hola@criandos.cl.
Shipment
You will be responsible for paying your own shipping costs to return your item.
Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item.